Reservations need to be made at least 24 hours in advance by calling 512-707-8994 or E-mailing us at least 72 hours in advance.

Payment
A major credit card is required upon booking to hold the appointment.

Deposits
For all spa services, a 20% or $100 (whichever is greater) non-refundable deposit is due at the time of booking to reserve the date. The remaining balance will be billed 24-72 hours prior to the event depending on group size.Larger groups and bartender services may require a larger deposit.

Remaining balances will be billed within 24 hours prior to the appointment or event date, and within 72 hours for some groups.

Last Minute Add-Ons
Any last minute upgrades or additions will be billed to the credit card on file. Spa technicians may not receive or process payment for services.

Cancellations Policy
For individual services we require 24 hours notice when canceling an appointment. For groups of 2 or more we require 72 hours notice.
Cancellations made with less than 24 hours notice for an individual or less than 72 hours for a group of 2 or more will result in the client being charged the full session fee minus the service charge.

No Show Policy
Individuals or members of a group who do not show for their service will be considered “no show” and charged the full session fee.

Event Contracts
Some groups may be required to sign an event contract at the time of making the deposit.

Minimums, Gratuities, and Location Fees
There is a one hour minimum for services. For your convenience, a 20% gratuity is added to all appointments. No other gratuity is required or expected. A location fee also applies.

Technician Availability
Spa technicians are available for appointments daily from 9am-9pm.

Health History
Please inform us at the time of booking if any injuries, illnesses or special needs such as pregnancy are a factor. You may be asked to fill out a brief health history before your appointment.

Preparing for Your Spa Experience:

* Think about where you would like to have your treatments done (indoors or out, in separate rooms or one large room if having a spa party, etc.) Patios, decks, family rooms and rec rooms are the most common at a residence
* Make sure there is enough room for a massage table. A 6ft by 8ft space is usually sufficient.
* If preparing for a spa party, decide what kind of tone you would like to create: a quiet and intimate setting vs. something more social.
* Plan what you are comfortable wearing and inform your guests of what to bring (robe, bathing suit, etc).

Spa professionals will arrive approximately 30 minutes prior to your service to set up and will provide all of the necessary supplies:

* Massage table
* Portable CD player with relaxing music, or if you prefer you may provide your own music.
* Skin care products for facials, massage oils and lotions, body treatment scrubs, salts, or muds, and nail polish and supplies.
* Towels and sheets.
* Extra additions such as refreshments or teas if requested

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